Category: admin-guide

The Logs page records every action taken in the system clock-ins, clock-outs, breaks, profile edits, and manual entries with full traceability. It is opened from the account dropdown, but functions as its own dedicated page. Each row lists DATE, TIME, CATEGORY (for example Clock or Profile), USER, DETAILS, and ID. The icons next to the search bar give quick access to the filters and actions used on this page.

12.1Overview

12.1.1How to find a specific log entry

1. 1

   Use the Select users filter to narrow the list to specific employees, by name, team, or tag.

2. 2

   Use the Select Actions filter to narrow the list to specific action types, such as Clock In, Clock Out, Entry Deleted, or Profile Edited.

3. 3

   Use the Select IDs filter to pull every log tied to one specific shift or entry, or type directly into the Search logs box.

4. 4

   Click Refresh if you need the very latest entries, or click Export to download the filtered log list.

Logs are automatically deleted after 6 months.

Click your name/avatar in the top-right corner of any admin page to open the account dropdown: Profile, Logs, Settings, and Logout. Clicking Profile opens your personal and company information page. The same dropdown is also how you reach Logs and Settings, and where you sign out.

11.1Overview

The Profile page itself covers your Personal Information, your Company Information, and an Enable Overtime Tracking toggle.

11.1.1How to edit your profile

1. 1

   Click your name/avatar in the top-right corner, then click Profile.

2. 2

   All fields are read-only until you click Edit Profile, a banner reminds you of this. Click it to make the Personal Information and Company Information fields editable.

3. 3

   As soon as you change a field, the Save button becomes enabled.

4. 4

   If you try to leave the page with changes still unsaved, a warning appears reminding you to save first.

5. 5

   Click Save. A confirmation pop-up appears once your changes are saved successfully.

The Settings area groups workspace-wide configuration into five tabs: Notification, Tags, Templates, Terminal and Control Panel.

10.1Overview

10.2Notification tab

10.2.1Overview

The Notification tab controls how and when you receive notifications. General Notifications turns in-app and push notifications on or off; Alert Style controls Pop-up Alerts and Notification Sound; and Notification views (such as Staff Time Tracking) let you set individual alerts, like Employee clock-in, to On or Off.

10.3Tags tab

10.3.1Overview

The Tags tab lists every tag used to group employees or shifts, with columns for Tag, Description, Created At and Actions.

10.3.2How to create a tag

1. 1

   Click + Create Tag in the header.

2. 2

   Enter a Name and an optional Description, then click Create Tag.

10.3.3How to edit a tag

1. 1

   Click the edit (pencil) icon on a tag’s row, update the Name or Description, and click Save.

10.3.4How to delete a tag

1. 1

   Click the delete (trash) icon on a tag’s row and confirm. This moves the tag to trash rather than deleting it immediately.

10.4Templates tab

10.4.1Overview

The Templates tab lets you create reusable shift templates to speed up scheduling and keep your team consistent, with columns for Shift Name, Start Time, End Time, Duration, Break, Tags, Occurrence, Assigned To and Actions.

10.4.2How to filter templates

1. 1

   Use Search by name, the All Templates filter, and the All Tags filter above the table.

2. 2

   All Templates narrows the list to All Templates, Single Templates or Compound Templates. All Tags, Search for a tag and select one or more to filter the list to templates using those tags.

10.4.3How to create a template

1. 1

   Click + Create Template and choose a Template type: Single (one tag per shift), then fill in the Title, Assign to (Users), Start/End Time, Break, Duration, Assign tag, Repeat on and Description.

2. 2

   Compound works the same way, but lets you Assign Tags (plural) so a single template can cover multiple tags with counts.

10.5Terminal tab

10.5.1Overview

The Terminal tab configures Terminal Mode, which lets employees clock in and out from a shared workplace kiosk device (tablet or phone) instead of their own phone.

10.5.2How to enable Terminal Mode

1. 1

   Switch on Enable Terminal Mode.

1. 1

   Warning, Enabling Terminal Mode applies it to all employees by default. Employees who work remotely or shouldn’t use the terminal can be excluded from the employee list, so review the selected employees carefully.

1. 2

   Click the employee picker below the toggle to search and select which employees use the terminal, or click Select All. The How it works panel explains the rules: clock in/out must happen at the terminal; employees log in with their Terminal ID and PIN; breaks can still be started and ended from the employee’s phone; manual entries submitted from the phone need admin approval; and employees can’t delete time entries while Terminal Mode is active (managers and owners still can).

10.5.3How to add and pair a terminal

1. 1

   Click + Add Terminal and enter a Terminal name, an optional Location, and a Type (Tablet, Phone, Kiosk…).

2. 2

   A pairing code appears with instructions: open the browser on the device, go to /terminal/pair, and enter the 6-digit code shown.

3. 3

   On the device, enter the code on the Connect Terminal screen and click Connect.

4. 4

   The device shows Waiting for admin to confirm… until it’s approved.

5. 5

   Back in the admin view, click Confirm pairing next to the terminal.

6. 6

   Once confirmed, the terminal’s status changes to Active, and it appears under Paired Terminals with a Revoke action.

10.5.4How employees clock in at the terminal

On the device, an employee enters their Terminal ID and PIN. If the PIN is wrong or the terminal has lost connection, an error such as Terminal not connected appears so they can try again.

Once logged in, the employee sees Clock In, Clock Out, Start Break and End Break buttons, along with an auto-return countdown that logs them out after a few seconds of inactivity.

10.5.5Notifications for pairing requests

When a device requests pairing, a toast notification appears in the corner and an entry is added to the Notifications panel with Mark read and Open actions.

10.5.6How to delete a terminal or add more devices

1. 1

   Click the delete (trash) icon on a terminal that has never been activated to remove it permanently. Active terminals can only be revoked, not deleted.

2. 2

   Click Add more devices to open the Terminal Mode subscription page, where you can change the Number of devices on your plan.

10.6Control Panel tab (BETA)

10.6.1Overview

Only the account owner can change tenant-wide feature settings here. The Control Panel turns modules on or off for everyone in your organization, grouped into categories such as Core scheduling (Dashboard, Shifts, Shift Templates, Time Tracking, Manual Entries, Time Accounts, Clock Tracking and more). Your subscription plan controls which modules can be enabled.

10.6.2How to reset to plan defaults

1. 1

   Click Reset to defaults and confirm. This resets all tenant feature toggles to your subscription plan’s defaults, review the changes and save when ready, or cancel to discard them.

The Departments page lets you manage your organization’s departments, teams, and user assignments, with columns for department name, incharge, status, team, total users and actions.

9.1Overview

9.1.1How to filter departments

1. 1

   Use Search departments, Departments, Teams and Status above the table.

2. 2

   The Departments filter searches for and selects specific departments.

3. 3

   The Teams filter ticks one or more teams to filter departments by.

4. 4

   The Status filter ticks Active, Inactive or Pending, or click Select All.

9.2How to create a department

1. 1

   Click + Create Department in the header.

2. 2

   Enter a Department Name and optionally set a Status, an Incharge Person, and Assign Teams and Assign Users.

3. 3

   Click Create Department to save.

The Teams page (Team Roster) lists every team in your workspace, with columns for team name, in-charge person, department, status, team members, total members and actions.

8.1Overview

8.1.1How to filter the team roster

1. 1

   Use Search teams or members, Select Departments and Select Status above the table.

2. 2

   Select Departments filters the roster to teams in one or more departments.

3. 3

   Select Status filters by Active or Inactive teams, or click Select All.

8.2How to create a team

1. 1

   Click + Create Team in the header.

2. 2

   Enter a Team Name and pick a Team Color, then optionally choose a Team Incharge Person, a Status and a Department.

3. 3

   Add at least 2 Team Members, the incharge person can also be added as a team member if needed, then click Create Team.

8.3How to edit a team

1. 1

   Click the edit (pencil) icon on a team’s row to open Edit Team.

2. 2

   Update the Team Name, Team Color, Team Incharge Person, Team Status or Department, and add or remove Current Team Members, then click Update Team.

8.4How to delete or restore a team

1. 1

   Click the delete (trash) icon on a team’s row and click Yes to delete it temporarily; a deleted team can be found and restored later from the Deleted Teams section.

2. 2

   Find the team under Recently Deleted Teams and click Restore Team to move it back to active teams, where it becomes available for assignments again.

The Users page lets you manage your users and permissions across three tabs: Users, Personal Details and Feature Access.

7.1Overview

7.2Users tab

7.2.1How to filter the users table

1. 1

   Click All Users to filter by role: Admin, Manager or Employee.

2. 2

   Click All Status to filter by Active, Inactive, Invitation Sent or Prepared.

3. 3

   Click All Tags to search and tick one or more tags, click Select All, or click + Add Tag to create a new tag.

7.2.2How to register a new user

1. 1

   Click + Register User in the header and enter the employee’s Email Address. Save creates the employee with Prepared status and no invitation email; Save + Invite creates them and sends an invitation email immediately.

2. 2

   An inline error and a Fix highlighted fields to save banner appear if the email address is invalid.

7.2.3How to edit a user

1. 1

   Click the edit (pencil) icon on a user’s row to open Edit User.

2. 2

   Update the First Name, Last Name, Email Address, Contact Number and Tags, the Contract Parameters (Weekly working time, Factor and Monthly working time), and the Terminal Details ID, then click Update User.

7.2.4How to deactivate, activate, or delete a user

1. 1

   Click the status toggle in the Actions column to deactivate a user. If they’re assigned to shifts today or later, the confirmation lists those shifts, which will be marked unassigned; past shifts still list the user.

2. 2

   Once deactivated, the row shows Inactive status, and a delete (trash) icon appears in Actions to permanently remove the user.

3. 3

   Click the toggle again on an inactive user and confirm in the Activate User dialog to restore their access to the system.

7.3Personal Details tab

7.3.1Overview

The Personal Details tab manages each employee’s information in sections such as General Information. Sections with a green left border are visible to the employee, and the eye icon toggles that visibility for the employee; Default Visibility Settings configures the default section visibility for new employees, with fields disabled in that mode.

7.3.2How to view or edit an employee’s details

1. 1

   Use Select Employee to search for and choose the employee whose Personal Details you want to view or edit.

7.4Feature Access tab (BETA)

7.4.1Overview

The Feature Access tab controls which modules each user can access. Check or uncheck features for each employee in the table, columns only include modules enabled for your organization, and unchecking removes access for that user only.

7.4.2How to change and save feature access

1. 1

   Check or uncheck a feature for a user. An Unsaved changes bar appears at the bottom of the page with Cancel and Save changes buttons.

2. 2

   Click Reset to defaults to reset feature access for all employees to your organization’s tenant defaults; confirm in the dialog, noting that any unsaved changes on the page will be replaced.

The Time Accounts page shows working-time balances for every employee over a selected date range, with an Employee balances table listing each person’s parameters, target, worked net hours, balance and status.

6.1Overview

6.1.1How to read the summary cards

1. 1

   Total positive, The combined positive balance across all employees for the selected period.

2. 2

   Total negative, The combined negative balance across all employees for the selected period.

3. 3

   Above limit, The number of employees whose balance has reached or exceeded the configured limit.

4. 4

   Review needed, The number of periods awaiting close that need a review before they can be locked.

6.2How to filter the employee balances table

6.2.1How to filter by employee or status

1. 1

   Click All employees or All statuses above the balances table.

2. 2

   Under All employees, search by name or tick individual Teams and Users, or click Select All.

3. 3

   Under All statuses, tick one or more of Open, Review needed or Closed, or click Select All.

6.3Employee time account detail

6.3.1How to open an employee’s time account

1. 1

   Click the eye (view) icon on an employee’s row to open their time account.

6.3.2Overview tab

1. 1

   The Overview tab shows the Opening balance, Target, Worked net and Closing balance for the period, followed by a Period breakdown of Worked gross, Breaks, Worked net and Correction total, and a How this balance is calculated summary.

Contract target not configured, Shown above the tabs whenever the employee has no weekly or monthly working time set, so the target shows as 0 h until it’s set from the Edit User dialog. This banner appears on both the Overview tab and the Time Entries tab. Approved paid absence, review credited hours – Lists any approved or submitted (pending) leave requests in the period, as a reminder to enter the credited hours per contract, agreement, or company rule before closing the month.

6.3.3How to credit extra hours

1. 1

   Enter a value in the Credited field under How this balance is calculated.

2. 2

   Click Save credited to add the manually credited hours to the closing balance.

6.3.4How to add a correction

1. 1

   Click Add correction from the Overview tab to open the same Add correction form used in Time Tracking, choose a Sign of Positive or Negative, then fill in the Date, Start/End Time, Break Start/End and a Reason.

2. 2

   Add correction is also available from the Time Entries tab and opens the identical form.

6.4Time Entries tab

6.4.1How to review time entries

1. 1

   Switch to the Time Entries tab to see the closed clock entries counted toward the period balance, with columns for Date, Clock In, Clock Out, Break, Worked Net, Note and Status.

2. 2

   Each entry’s Status shows Correction for a manually adjusted entry, or Open for one still awaiting closure.

The Time Off page lets you review and manage employee leave requests. The header shows Pending Requests, Approved, Rejected and Total Requests for the selected period, and the page has three tabs: Time Off, Balances and Settings.

5.1Overview

5.2Time Off tab

5.2.1What is in the time off table

The table lists every leave request for the selected period, with columns for employee, leave type, period, days, note, status and actions.

5.2.2How to filter requests

1. 1

   Use Select users to filter by team or person.

2. 2

   Use Status to filter by Pending, Approved, Rejected, Cancel Requested or Cancelled.

3. 3

   Use Leave type to filter by one or more configured leave types.

5.2.3How to add a time-off request

1. 1

   Click + Add Time-Off, then fill in the employee, leave days, leave type, return-to-work date, and an optional reason and supporting document.

5.2.4How to review a request

1. 1

   Click the eye (view) icon on a request row to open Leave Request Details.

2. 2

   The panel shows the employee information, leave details, reason and supporting documents, with Approve and Reject buttons at the bottom.

5.2.5How to approve or reject in bulk

1. 1

   Tick the checkbox on one or more requests to enable the Approve and Reject buttons, showing how many are selected.

5.3Balances tab

5.3.1Overview

The Balances tab shows each employee’s Total, Pending, Approved, Remaining and Sick Days balances for the year.

5.3.2How to edit an employee’s balance

1. 1

   Click the edit icon on an employee’s row to open Balance Details.

2. 2

   Adjust the Leave Balance, Status and Expiry Date, and review that employee’s Leave History and Balance Details below.

5.4Settings tab

5.4.1Overview

The Settings tab lists every configured leave type with its abbreviation, whether it’s paid, whether it needs approval, whether it deducts from balance, and its usage.

5.4.2How to add a leave type

1. 1

   Click + Add Leave Type, then fill in the Label and Abbreviation, and configure the rules: Paid Leave, Requires Admin Approval, Allow Half-Day Leaves, Allow Carry Forward, Visible to employees, Requires Supporting Document, Allow Balance, and Max Days Per Request.

5.4.3How to edit, hide, or delete a leave type

1. 1

   Click the edit icon on a row to open its settings in a side panel and adjust any of the same rules.

2. 2

   Use the toggle to hide a leave type from employees, or show it again; both actions ask for confirmation and don’t affect existing requests.

3. 3

   Click the delete icon. A confirmation dialog names the leave type and confirms the action cannot be undone; click Delete to proceed, or Cancel to keep it. Existing leave requests are not affected.